Privacy notice

Contact

Smart City Electricals is responsible for the personal information it receives. For privacy questions or requests, email info@smartcityelectricals.co.uk.

What we collect and why

When you contact us, we may receive your name, contact details, property address or postcode, and details or photographs of the work. We use this information to answer enquiries, provide quotes, arrange appointments and complete agreed work.

We rely on steps taken at your request before a contract, performance of a contract, legal obligations and our legitimate interests in managing enquiries, keeping records and preventing spam. An enquiry does not add you to a marketing list.

Who handles your information

Our website hosting, email and messaging providers process information needed to deliver their services. Enquiries sent to our business email are forwarded to the electrician’s correspondence inbox. We may also share relevant information where required by law or for professional advice. WhatsApp handles messages under its own privacy terms.

How long we keep it

We keep information for as long as needed to handle your enquiry, complete the work and meet relevant record-keeping obligations. The period depends on the type of record, whether work goes ahead and any unresolved queries. Email us for details about your records.

Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restricted use or a portable copy of your information, and object to certain uses. Where we rely on consent, you can withdraw it. Some rights have legal exceptions. You can also complain to the Information Commissioner’s Office (ICO), whose website is ico.org.uk.

Using this website

The contact form delivers your enquiry by email. Temporary security checks help prevent spam and duplicate messages: a protected identifier derived from your connection address is kept for up to 15 minutes, and a submission identifier for up to 24 hours. Hosting and email providers may keep technical logs.

This website has no advertising pixels or analytics integration. For details about cookies, read our cookie information.